TITLE:              Social Services Provider

DEPARTMENT:           Batavia Corps

REPORTS TO:              Corps Officer

SUPERVISES:               N/A

STATUS:                      Non-Exempt

SCHEDULE:                 Monday, Wednesday, Thursday 9AM-3PM(18 hours per week-normal schedule) Hours may vary occasionally due to food deliveries, social service events (Up to 20 hours approved)

DUTIES: (To include but not limited to)

• Answer incoming telephone calls, answering inquiries and directing calls as necessary
• Schedule appointments for clients and assist in maintaining the appointment schedule book
• Listen to and write down answering machines messages and distribute messages as appropriate
• Data entry, record keeping and management of digital files for client records
• Greet and assist clients and others coming into the assistance offices
• Fill and distribute food orders for clients as appropriate according to household sizes and product availability
• Intake and processing of financial assistance requests
• Keep track of pantry needs, relay needs to supervisor, assist with organization of food pantry supplies after pickup
• Tracking and compiling of monthly social service statistics to be given to Corps Officer
• Assist with maintaining a clean and orderly office and pantry area
• Assist with seasonal effort scheduling and data entry
• Other related duties as requested by the Corps Officers

MINIMUM QUALIFICATIONS:

• Knowledge of Microsoft Office and ability to learn and utilize additional computer applications
• Experience in office work, social services and/or pantry operations preferred
• Ability to read and communicate proficiently in the English language
• Ability to work well with staff, volunteers, clients and other members of the community
• Ability to maintain a pleasant demeanor under stress or with difficult persons
• Understanding and acceptance of The Salvation Army’s work and mission
• Acknowledgment and acceptance of the provisions of The Salvation Army Employee Handbook
• Ability and willingness to pass background checks and clearance for work with minors

The Salvation Army’s Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ
and to meet human needs in His name without discrimination.