The Salvation Army

Care Manager

Job Locations US-NY-Saratoga Springs
Job ID
Social Services
Regular Full-Time


Seeking a Full Time Care Manager on our Saratoga Springs Social Services Team


Our Full Time opportunities offer:

·      Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time

·      Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)

·      Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles

·      Company Paid Basic Term Life Insurance for Employee

·      Long Term Disability Insurance

·      Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life

·      Flexible Spending Account

·      Eligibility for Federal Student Loan Forgiveness Program

·      Tax Deferred Annuity (403B)

·      Christmas Bonus

·      Wireless discount for Sprint or Verizon customers

·      Free parking


The Care Manager provides comprehensive care management services to children and adults presumed to meet eligibility requirements of New York State Health Home program. They will gather documentation that confirms eligibility for the program and work with clients to assess and identify areas requiring supportive services. (Children’s Health Homes) The care manager works with children, families and service providers to complete the Child & Adolescent Needs and Strengths Assessment, which will guide them in creating a comprehensive Plan of Care. The care manager will collaborate with client’s service providers and with client/family to help achieve identified goals on Plan of Care. (Adult Health Homes) The care manager works with Adults in creating a comprehensive Plan of Care. The care manager collaborates with the client’s other providers to help achieve identified goals on Plan of Care. Care manager will assess the need for additional services, such as Home and Community Based Services for both children and adults enrolled in the Health Homes program. The Care Manager will be required to document all contact related to client’s case in an electronic health record and monitors the need for additional interventions based on client need.



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Health Homes Care Management

  • Document all case activity, including outreach, consent development and assessment, plan of care development, client progress, disenrollment activities and/or continuity of care activities.
  • Responsible for a caseload of 25 - 40 individuals, depending on acuity levels.
  • Responsible for actively pursuing referrals for the program.
  • Collaboratively complete CANS-NY assessment, updating every 6 months/as needed (children only)
  • Develop a comprehensive, client centered Plan of Care at least every 6 months.
  • Conduct case review meetings with client and providers at least once yearly, preferably every 6 months with plan of care re-assessment.
  • Provide referrals to community-based programs as requested/need and follow up to ensure that services are appropriate and meeting the client’s needs.
  • Assess clients in both children and adult health homes for Home and Community Based Services and providing referral for services if approved.
  • Provide community/home based health home services to clients face to face minimally once/month (frequency is dependent on billing requirements)
  • Ensure that clients are connected to, and active with preventative medical/dental services.
  • Assure responsible transition of client service into and out of Health Home care, between child and adult health homes, and between inpatient and community care as appropriate.
  • Participate in mandatory and optional training.
  • Participate in weekly supervision.


• Bachelors Degree in Human/ Services Field
• Minimum of three years of experience in Social Services Field or 2 years as a Health Home Care Manager
• Relevant experience in serving children and families in child welfare, crisis situations, behavioral health (Serious mental health/serious emotional disturbance), primary health care, or social services
• Experience coordinating and participating in team settings
• Solid writing and verbal communication; good documentation skills.
• Work effectively and knowledgeably across a broad spectrum of cultural, ethnic, and racial communities
• Ability to work in an effective and focused manner when self-directed and beyond immediate oversight
• Ability to deliver family-driven, youth-guided services
• Knowledge of community resources and counseling/social work practices with high risk populations.
• Requires computer proficiency including word processing skills and the ability to provide culturally competent practice
• Must have valid driver’s license that meets The Salvation Army insurance requirements
• Must have regular access to a vehicle to provide home visits and outreach services
• Provide assistance and /or intervention with children
• Perform all duties associated with job responsibilities


We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


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