The Salvation Army

Resident Assistant

Job Locations US-NY-Syracuse
Job ID
Regular Full-Time


Resident Assistant

Overnights & Evening Shifts available for immediate hire!

Ethel T. Chamberlain Women's Residence, (Women's Shelter)

Full-Time, $17.50/hour, Full Benefit Package

The Salvation Army of the Syracuse Area



 It’s a place where people can invest in people on every level.  We invest in our most precious resource, People. We are committed to being an efficient and effective network of local offices that make up a huge global team. In other words, we’re committed to being big and small at the same time. Its' what makes us a seriously great place to work!

Our Work Culture:

Our work culture values family and promotes work life balance. Our staff are committed to excellence. The Salvation Army recognizes that peace of mind is important to our employees and their families. Because of this, we offer comprehensive benefits for employees.


  The Overnight and Evenings Resident Assistant positions are full-time, hourly, starting wage is $17.50/hour and access to our Benefit Packages upon completion of our "Initial Employment Period."

We offer employees access to the following:

  • 13 Paid Holiday's, 14 if it is an election year, Vacation Time & 3 Personal Days
  • Sick Time=1 sick day per month accrual and Attendance Bonus
  • Remitted Tuition Program with Syracuse University.
  • Medical, Dental (includes orthodontia ryder), Vision Insurances, and Flexible Spending Account.  Insurance cost is less than a 10% contribution of payment by our employees.
  • Pension Plan and Tax deferred annuity savings account.
  • Forgiveness loan=The Salvation Army is considered a qualified organization for this Federal program.
  • Long-Term, Short-Term Disability Programs and Life/Supplemental Insurances
  • On-site Day Care and Pre-K program with employee discount
  • "Free"  On-Site Parking 


Scope and purpose of the Resident Assistant:  Is to provide coverage in our Shelters that are open 24 hours a day, 7 days per week.  The RA concentrates on making sure the Shelter is a safe, secure, comfortable, and supportive environment for our clients in a manner consistent with the philosophy, policies, and procedures of the Emergency Services Department and The Salvation Army.



    • Direct and provide guidance to the Resident's in the program by coaching them on policies, rules and violations.
    • Administer conflict resolution, crisis intervention and supportive counseling services.
    • Conduct orientation for the women that enter our Shelter by addressing their immediate basic needs, orientating them to the Facility, House Schedule, Program Rules and introduction to the Staff.
    • Responsible for providing snacks/meals, linens, lock and hygiene supplies.
    • Assist the Case Managers by working with the Residents on their Individual Service Plan (ISP's)
    • The promotion of activities that assist with increasing competency with daily and independent living skills.
    • Identify urgent Safety concerns and insure that they are immediately addressed.


    • Maintain accurate documentation and complete the staff journal, statistical accountability, case narratives and log entries
    • Update daily log and Census, Intake Forms and Narratives.  Perform data entry tasks.
    • Answer the Shelter phone and respond to inquiries.
    • Attend mandatory staff meetings and all required training sessions as assigned.






  • High School diploma or GED is required.  This is a trainable position.
  • Associate degree and one year of work experience in the field of Human Services is a plus.
  • Prior experience working with individuals experiencing homelessness, and/or working in a team lead role is preferred.
  • Administrative Skills:  proper phone etiquette, Computer skills to include outlook/email, MS-Word & data entry in Excel
  • The ability to work in a fast pace, client focused work environment.
  • Must be able to manage several tasks and projects simultaneously.

Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on

age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.



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