The Salvation Army

Family Services Caseworker

Job Locations US-PA-Allentown
Job ID
Community and Social Services
Compensation Min
USD $16.00/Hr.
Compensation Max
USD $16.00/Hr.
Regular Full-Time


Position: Family Services/UGI Caseworker

Department: Social Services

Availability of Position: March 6, 2023

Schedule: Full time - Monday thru Friday 8:30 AM TO 4:30 PM
Reporting Relationship: Corps Officers/Social Services Director
Salary/Grade: $16.00 per hour; Non-Exempt, 72


The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

  • Generous paid time off every year that includes holidays, up to 3 personal days, vacation time and sick time.
  • Employer funded Pension Plan (company contributions begin after 1 year of employment)
  • Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
  • Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
  • Flexible Spending Accounts
  • Remitted Tuition Program
  • Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
  • Most importantly – a job with a good purpose!

Position Overview: It is the role of the Family Services/UGI Caseworker to effectively manage caseload of clients who seek social
services for individuals and families. Provides social service assistance to eligible clients. The Family Services/UGI Caseworker
will also carry out UGI casework load as part of his/hers assigned duties.


Description of Position:

  • Assist clients in Customer Assistance Program, Operation Share and other programs.
  • Ensure all UGI/CAP/Operation Share programs are effectively carried out, that all follow up phone calls and applications are properly processed.
  • Assist with food bank duties.
  • Assist with emergency food and clothing duties
  • Make referrals to other social service agencies to help meet the needs of clients.
  • Make referrals to community base mental health and substance abuse treatment centers and The Salvation Army's Adult Rehabilitation Center.
  • Work with Corps Officers and Corps Pastoral Care Team to provide needed pastoral care for families and individuals that are receiving social services.
  • Perform general office duties such as answering phones, taking transferring messages, filling, data and statistics gathering etc.
  • Perform related duties as assigned.

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may
reasonably be expected within the scope of the post



  • High School Diploma or GED or Two years’ work related experience.
  • Bilingual (Able to read, write and speak Spanish fluently).
  • Good communication competence, customer service skills and phone etiquette.
  • Knowledgeable of Microsoft Office 360 apps such as Outlook, Word, Excel, PowerPoint and others.
  • As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the
    training standards of PA Act 153 of 2014 within 30 days of employment with recurrent training required every five years thereafter.
    Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police
    Criminal Record Check and FBI Criminal Record Check.
  • Must have an understanding of and appreciation for the Mission of The Salvation Army.

Contact: Please submit your resume and cover letter as instructed below.

External candidates interested in this position please apply online at:

Internal candidates interested in applying for this position please apply at:

No Phone Calls Please.


Updated by the Divisional Human Resources Department on 5/26/23.


All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

The Salvation Army’s Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ
and to meet human needs in His name without discrimination.


Requisition No. 1948


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