The Salvation Army


Job Locations US-PA-Allentown
Job ID
Service Worker
Compensation Min
USD $12.00/Hr.
Compensation Max
USD $12.00/Hr.
Regular Full-Time


Position: Monitor 

Department: Shelter

Availability of Position: Immediate

Schedule: Full time - 40 hours Overnight 11:00 p.m. 7:00 a.m. Tuesday thru Saturday

Reporting Relationship: Interim Director

Salary and Grade: $12 per hour; Grade 71, Non-Exempt


Position Overview: The Monitor will be responsible for the safety and security of the emergency shelter guests and the permanent housing program guests. The Monitor will track the entry and exit of all guests and visitors, they are responsible for maintaining the condition of the shelter, enforcing rules, general office, clerical and phone work, intakes and exits, cleaning and preparing guest rooms, meal preparation and reporting guest issues to the caseworker. 


The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

  • Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
  • Employer funded Pension Plan (company contributions begin after 1 year of employment)
  • Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
  • Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
  • Flexible Spending Accounts
  • Remitted Tuition Program
  • Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
  • Most importantly – a job with a good purpose!


Position Description:

  • Understand and enforce Hospitality Rules and Regulations as well as manuals that pertain to one’s responsibilities.
  • Understand and enforce Employee Code of Ethics.
  • Be available to cover shifts as needed i.e., holidays to cover the sick vacation etc.
  • Orient and train newly hired monitors.
  • Report to the Director or Caseworker any resident infractions or concerns.
  • Provide security and coverage at the front-desk.
  • Pass out daily mail to guests. Complete meal logs for guests who eat at shelter.
  • Serve meals, clean and maintain all common areas of the shelter including the kitchens and bathrooms.
  • Complete laundry as needed.
  • Provide residents with toiletries, bed linens and blankets as needed. Clean out resident rooms as they exit shelter. Read daily log books and complete daily tasks and responsibilities as indicated.
  • Document in logbook any important events or supplies needed.
  • Answer all telephone calls, take accurate messages, and forward to appropriate individual.  



  • High school Diploma, GED and at least 2 years working with people. College degree and human service experience is a plus.
  • Ability to function as a team member. Excellent communication, listening, reading and writing skills.
  • Child Protection Clearances PA Act 153 requires that all prospective employees complete the following clearance and background checks prior to employment: Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check along with renewals every five years. Must have an understanding of and appreciation for the Mission of The Salvation Army.

Contact: Please submit your resume and cover letter as instructed below.

External candidates interested in this position please apply online at 

Internal candidates interested in applying for this position please apply at   


No Phone Calls Please.


Updated by the Divisional Human Resources Department on 5/18/23.

 All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.


The Salvation Army’s Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible.  Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ

and to meet human needs in His name without discrimination.


Requisition No. 1659


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed