The Salvation Army

Case Manager

Job Locations US-NY-Syracuse
Job ID
Regular Full-Time


Case Manager, Youth Shelter

Barnabas House, The Salvation Army of the Syracuse Area

Full-time, $21.00/hour with access to our full time Health & Wellness Benefit Program


Overview:  Barnabas House/Shelter is a co-ed group facility offering short-term emergency housing to young adults, ages 18-24.  They can receive shelter services for up to 2-4 weeks, which often times allows them to become enrolled in our long-term transitional housing apartments or our rapid rehousing rental assistance program. We are currently hiring for the position of Case Manager.  A Shelter Case Manager provides individual case management/social work services to the Youth and Young Adults living at Barnabas.  They assist with crisis intervention, housing stabilization, education, employment, mental health referrals and life related issues.


  • Provide comprehensive intake, assessment and evaluation of prospective clients. Devise and implement individualized service and support plans and intervention strategies utilizing client input and maximizing client choice.
  • Initiate and maintain regular contact with assigned clients, conduct home visits of significant duration to assist them with acquiring skills to meet their goals of self-sufficiency. 
  •  Provide therapeutic support and crisis intervention.
  • Maintain statistical accountability and accurate written information for complete case records and provide ongoing assessments and case recommendation. Compile data and complete reports.
  • Collaborate with other services providers, family and other client-identified individuals to arrange for delivery of services and referrals.
  • Participate actively in case conferences, staff meetings, supervision, professional/in-service training sessions and collaborative meetings as scheduled. Maintain connections with outside agencies and ensure professional representation of the agency in the community.
  • Assist with client interaction during street outreach and drop-in center scheduled activities.
  • Assist with light cleaning and housekeeping duties throughout program areas in order to maintain professional environment for clients.
  • Demonstrate cultural competence, as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army, Syracuse Area Services Strategic Plan.


  • Bachelor’s degree in human services with at least 3 years of experience working with young adults.
  • Experience and knowledge of community resources.
  • Must have valid New York State driver’s license that meets The Salvation Army insurance requirements.
  • Flexible scheduling to accommodate occasional evening, overnight or weekend hours.
  • Ability to successfully complete the background screening, physical/TB Test & Drug Screen

Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on

age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.



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