The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. We are the largest non-governmental provider of social services in America and every year, we help over 30 million Americans overcome poverty, homelessness, addiction, economic hardships, loneliness, and exploitation through a wide range of programs and services.

The Social Ministries Department at Eastern Territorial Headquarters has an opening for a Regional Coordinator for the Pathway of Hope Program.

The Regional Pathway of Hope Coordinator will advance and sustain the integrated Christian ministry of The Salvation Army through its mission to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination, by articulating, encouraging, and promoting the values of The Army as delivered through the POH approach. 

The THQ Regional Coordinator will work collaboratively with the Territorial Pathway of Hope Coordinator (team leader) and the POH staff, to support the implementation of POH objectives in 5 cities across 5 divisions.  The THQ Coordinator is responsible for supporting the Pathway of Hope (POH) initiative service deliver and support to low-income families with an emphasis on Black, Indigenous, and People of Color (BIPOC) in the urban settings of 5 targeted major US cities to accelerate the adoption, implementation, and expansion of POH.    This oversight includes but is not limited to policy adherence and addendums; data collection, entry, and quality auditing and improvement; data analysis and data-driven decision making; evidence-based practice; program implementation and sustainability; personnel training; case consultation and troubleshooting; resource acquisition, coordination, communication, and dissemination; cross-functional collaboration; and multi-level representation. POH-specific support oversight is to be conducted in collaboration with the target area’s THQ Regional Coordinator and Divisional Social Services Director and under the direction of the Territorial Pathway of Hope Coordinator.

Pathway of Hope (POH) Responsibilities:

• Under the guidance and in partnership with the Territorial Pathway of Hope (POH) Coordinator, serve as the Eastern Territory’s primary representative on issues related to the targeted POH cities through the clear communication of challenges, developments, needs and successes of the POH approach.
• Make reasonable efforts to meet or exceed the family service targets included in the TSA funding proposal to Margaret A. Cargill Philanthropies MACP:

• Families Reached: approximately 480 families served in the target cities within the Territory by grant funded POH Case Managers during the three-year grant period (i.e., 32 families per year per city).
• Increase in Hope (Herth Hope Index). Sixty-five percent or more of participant families indicate that they have increased hope.
• Increase in Family Stability (Client Self-Sufficiency Matrix). Seventy-five percent of participant families demonstrate improved stability.

• Ensure that all POH service delivery activities are fully documented utilizing the WellSky Community Services Client Management System and other standard Territory and National reporting systems.
•  Contribute case study content on how POH impact can be maximized by local TSA organizations on behalf of low-income and BIPOC families.
• Monitor, anticipate, and address strategic needs to assure the/ POH approach’s ongoing success and sustainability as a holistic and integrated mission aligned with The Salvation Army’s values.
• Serve as the primary advocate of the POH approach between DHQ, and the case managers, all while practicing appropriate adherence to established chain of Command protocol.
• Collaborate regularly and effectively alongside the Territorial Pathway of Hope Coordinator with Territorial and Divisional Leadership, Social Services Director, Regional Coordinators Corps Officers and POH case managers, ensuring clarity of communication, consistency of expectations, and adequate accountability for identified action items impacting POH.
• Coordinate and collaborate with the Territorial Pathway of Hope Coordinator and alongside colleagues in the other Divisions in the interest of effectively realizing consistency, continuity, and effectiveness of POH Territory-wide.

Targeted POH Oversight & Training

• Support Regional Coordinators in providing administrative oversight of POH case managers in the targeted implementation cities of Pathway of Hope. 

• Collaborate with Regional Coordinators in the provision of case consultation and technical assistance to caseworkers and interns, as requested. 

• Plan, coordinate and facilitate monthly caseworker meetings in collaboration with target Regional Coordinators. 

• In support of the target cities, meet with Regional Coordinators, case managers, Corps staff and Officers to offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies and collection of data needed to meet program reporting requirements, upon request. 

• Assist Regional Coordinators in recruiting, interviewing, and training of new employees directly involved in the targeted areas of Pathway of Hope. 

• Support casework orientation and training for new caseworkers or interns, upon request. 

• Attend inter-agency meetings and participate in local networks, as appropriate with local staff. 

• Plan, conduct and/or participate in POH workshops and other training events at the divisional or local level, as requested and/or assigned. 

• Provide guidance and promote the spiritual dimension of Salvation Army social services/ministries programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services/ministries in contemporary settings.

Grant Management

• Manage POH-specific grants, overseeing adherence to funder restrictions, distribution, reporting, and utilization. 

• Maintain a systematic accounting record of the receipt and disbursement of funds and expenditures incurred for target areas. 

• Retain substantiating records consisting of bills, invoices, cancelled checks, receipts, etc., which document the disbursement of funds for the POH Renewal Project grant, and such documentation shall be retained for at least seven years after final disbursement based on Salvation Army records retention policy. 

• In accordance with the Reporting Schedule, furnish NHQ with reports and general ledgers needed for NHQ’s reports to the MACP Foundation and for NHQ’s grant compliance obligations. 

• Work with the Divisions to meet the programmatic and financial requirements of this grant. This may include creating an MOU with the divisions and overseeing the financial aspects of the POH Renewal Project. 

• Regularly compile, deliver, and disseminate informative and persuasive presentations to internal and external stakeholders, employing appropriate communication technology, as directed by the Territorial Pathway of Hope Coordinator.

• Bachelor’s Degree; Master’s Degree preferred
• 3-5 years of related experience; 5-7 years preferred

• Experience administering a variety of social service programs in a Christian environment is preferred.
• Requires commitment to biblical Christian principles and teachings as they influence the regard for the individual, the delivery of services in a respectful and compassionate manner, and a hope for future restoration and change of individuals, families, and communities.  A commitment to serve mankind within a framework of justice and dignity, along with an understanding of the challenges of advocacy and marginalized segments of society.
• Knowledge of the principles and practices of Social Service Program Administration at a leadership level including laws and regulations governing social services agencies (e.g., HIPAA).
• Knowledge of relevant psychological and sociological, evidence-based practice and its effective application (e.g., client-centered counseling, family systems theory, motivational interviewing, stages of change, strengths-based practice, etc.).
• Knowledge of the principles and practices of effective policy, report, and technical writing including documents for publication.
• Knowledge and understanding of both qualitative and quantitative data analysis, and capacity to communicate analytics in a manner that enhances understanding of program outcomes.
• Familiarity with databases, particularly in relation to administration, data quality assurance, policy adherence, and training.
• Ability to build and maintain effective working relationships and communicate appropriately at all levels within and outside of the organization to educate and influence others to achieve desired results of social service programs and enhance/emphasize the mission of The Salvation Army.
• Knowledge of acceptable practices for soliciting, administering, and managing private, foundation, corporate and government funds and ensuring funds acquired through grants and contracts are properly secured, reported, managed, and protected to maximize funding opportunities for The Salvation Army throughout the territory.
• Ability to serve as a technical expert, resource, and liaison to administration at the territorial and divisional level, as well as to local units.
• Ability to supervise, maximize, and evaluate the work of diverse department personnel.
• Proficiency in oral and written English that is adequate for functioning in an English-speaking context.
• Comfortability in the effective training of personnel in both in-person and remote contexts.
• Experience in preparing and delivering engaging and effective oral presentations to a range of audiences, utilizing relevant communication technology.
• Knowledge of and ability to effectively use a computer, including the following software specifically: IBM Lotus Notes, Microsoft 365, SurveyMonkey, and Zoom.

What We Offer

• Generous Medical, Dental, Vision Benefits
• TSA paid Life Insurance for Employees
• Additional life insurance options for employees
• On-site cafeteria
• Paid Time Off – Vacation, Sick, Personal days
• 403(b) retirement savings plan
• Non-contributory Pension Plan
• Professional Development
• Education Assistance
• Free, on-site Fitness Center
• Most federal holidays
• Opportunities to give back and support our communities

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.