The Salvation Army

Case Manager

Job Locations US-NY-Syracuse
Job ID
Human Services
Regular Full-Time


Case Manager

Hiring Immediately!

Full-Time, Non-Exempt, $20.00/hour, with access to our comprehensive Benefits Program after 90 days of Employment.

Emergency & Practical Assistance Services Program (E/PAS)

The Salvation Army, Syracuse Area Services


Come join our team of Case Manager's!  We have a Team of Case Manager's as part of the Emergency & Practical Assistance Services Program here at The Salvation Army. The role of the Case Manager is to assess eligibility for housing related practical assistance services.  They will provide individual and family case management, supportive counseling, advocacy, life skills education and referrals to other community and mainstream resources to aid in securing and maintaining safe, affordable housing and a stable living situation for the people we serve in our Community.    



Essential Duties:

  • Provide support, advocacy, and crisis intervention to individuals and families.                           
  • Conduct intakes for clients referred to the program.
  • Devise and implement individualized service plans and intervention strategies targeting all aspects of the individual/family system while utilizing client input. 
  • Identify needs not met by the Program and advocate on client’s behalf, connecting clients to community and mainstream resources as appropriate. Coordinate services with other service providers to provide housing assistance in a timely and efficient manner.
  • Assist clients in accessing mainstream resources necessary and/or increasing income to stabilize their housing and building appropriate budgets to minimize risk of homelessness.  This may include transporting clients/families as needed.
  • Provide Life Skills training (individual and group sessions) to assist clients with self-sufficiency.
  • Conduct housing inspections, ensuring that safe, affordable housing is obtained for clients in the program. Verify tenancy with landlords initially and on an ongoing basis as needed.
  • Conduct regular home visits. 
  • Ensure that client service information and financial paperwork is accurately completed and recorded in a timely manner. Enter all client information into HMIS and conduct quarterly reviews of client’s progress.
  • Actively participate in case conferences, staff meetings, service coordination meetings, supervision, professional and in-service training sessions.                                                                        
  • All other duties as requested/assigned by Director, including but not limited to: coverage for other programs within E/PAS and representing The Salvation Army in a professional manner in the community and professional groups as assigned.                                                                        


Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties,



  • Bachelor’s degree in human services or related field is preferred.
  • High School Diploma or Associate’s degree in conjunction with increased years of relevant experience will be considered 
  • Specific experience in mental health services and knowledge of community resources required.
  • Professional position includes expectation that a flexible work schedule will be maintained according to individual client needs including late afternoon/evening hours as needed.
  • Must have access during work hours to reliable private transportation.
  • Valid NYS Driver License that meets The Salvation Army's insurance requirements.
  • Position requires the successful completion of background and drug screens.

Please note:  For confidential consideration of your application, please feel free to contact this Hiring Manager directly at 315.479.3627


Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment

based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed