Position: Resident Advisor (On Call)

Department: The Eliza Shirley House, 1320 Arch Street, Philadelphia, PA

Availability of Position: Immediately

Schedule: On-Call Flex

Reporting Relationship: Shift Supervisor 

Salary/Grade: $15.00 hour; 73 Non-Exempt

About Us: The Salvation Army Eliza Shirley House provides long term case managed emergency housing services for homeless families. During their stay at the Eliza Shirley House, our goal is to help stabilize residents as many needs much more than food and housing. Our educational programs help them become more financially independent.  Additionally, we reach out to them emotionally and spiritually. We believe in play and entertainment as this allows us to gain residents trust, break down barriers and help them center themselves so they can continue their journey into independent living.

Description of Position: The Resident Advisor (R/A) is responsible for monitoring resident’s activities, for providing emotional support, for listening to their needs or concerns and for helping them to resolve their issues. R/A’s are responsible for assisting residents with donations, taking them to do their wash, monitoring residents’ children, and ensuring the floor they are assigned to is clean, safe and secure. They are responsible for ensuring residents keep their rooms clean, neat and tidy, for the enforcement of rules and regulations and for taking written action when residents fail to follow policies. R/A’s are required to conduct hourly room checks and bathroom checks and they are to ensure that children are treated with kindness and respect; any form of child abuse must be reported immediately. The hours listed above are subject to change.

Housekeeping:

R/A’s are responsible for light housekeeping. Rooms must be cleaned prior to new residents entering assigned room. Bathrooms and showers must be kept clean. Trash must be emptied nightly. R/A’s are required to report any maintenance concerns to their shift supervisor.

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Requirements: High School Diploma or GED. One (1) year experience in related field of work. Must possess strong organizational ability, ability to follow up with complaints, problem solve, be flexible, must have very strong verbal and written skills. Ability to work independently and under pressure while remaining tolerant, patient and respectful of all people we serve. Must have excellent customer service skills and an ability to get along well with all people. As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 within 30 days of employment with recurrent training required every five years thereafter. Child Protection Clearances PA Act 153 requires that all prospective employees complete the following clearance and background checks:   PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record/Fingerprint Check. Must have an understanding of and appreciation for the Mission of The Salvation Army. 

Contact:   If you are interested in applying for this position, please submit your resume and cover letter. 

Current Salvation Army Employees can apply online at http://internal-usesalvationarmy.icims.com.  

Prospective employees can apply online at http://careers.salvationarmy.org.  

No phone calls please

Updated by the Divisional Human Resource Department on 5/22/24.

The Salvation Army’s Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. 

Its message is based on the Bible.  Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ

and to meet human needs in His name without discrimination.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

Requisition No. 1890