Location/Department: Willimantic Corps (Willimantic, CT)

Status: Non-exempt, Part-time

Hours Per Week: 25

Schedule: Mon - Fri; 9:00 am – 2:00 pm (includes one 15-minute paid break per day)

Scope & Purpose of Position: Provide basic receptionist and office duties. Provide a variety of basic and emergency assistance services to individuals in need, including food, rent and utility assistance, referrals to community resources, and holiday food and toys. In accordance with policies and procedures, work with Corps Officer(s) to coordinate aspects of the food pantry, and to record, track and report statistical data in a timely manner. Responsible to assist with the promotion of Sunday, weekday and summer programs offered to the community.

• Serve as a positive and professional representative of The Salvation Army.
• Answer phones in an appropriate and timely manner; filtering out telemarketers, taking messages, and managing incoming faxes.
• Maintain a clean, orderly desk, office, and reception area. Keep confidential information secured.
• Assist in the daily maintenance of the social services office organization, including typing, filing, mailing preparation, ordering supplies, etc.
• Record and report all corps and social ministry statistics in a timely manner to the statistician at Divisional Headquarters.
• Check emails daily and respond within 1-2 business days.
• Provide information regarding The Salvation Army’s programs and services on Sunday and through week. Create and update corps brochures and flyers as directed by the Corps Officer.  Assist the Corps Officers with the distribution of brochures and flyers to neighborhoods and community events.
• Adhere to all policies and procedures of The Salvation Army, the State of Connecticut, the Connecticut Food Bank, and any other entity governing distribution of materials and services.
• Adhere to guidelines for staff responsibilities as found in The Salvation Army’s Employee Manuals. Adhere to the dress code of business or business casual.
• Maintain a high level of confidentiality and exhibit loyalty to The Salvation Army and staff in all job-related matters.
• Attend and/or participate in community meetings as directed by the Corps Officer.
• Participate in trainings, seminars, workshops, and other educational opportunities that would enhance the skills relating to this position as requested by the Corps Officer.
• Interview, train, and supervise community service and other volunteers in conjunction with the Corps Officer.

SOCIAL MINISTRIES

• Administer and supervise the daily operation of the Emergency Assistance Program including interviews, referrals, and client assistance, in cooperation with the Corps Officer.
• Coordinate the voucher program for shelter, utility, clothing, and furniture assistance, seeking the endorsement of the Corps Officers.
• Discuss special cases with the Corps Officers attempting to resolve client situations.
• Greet clients and provide them with the necessary forms in order to be assisted.
• Make appointments for clients needing services.
• Maintain a database of community resources in order to refer clients to other locations that may be helpful in addressing their needs. Keep abreast and make the Corps Officer aware of community needs and possible revenue sources.
• Complete all client documentation timely and accurately, including client cases notes, and secure confidential paper records in a locked file cabinet.
• Provide clients with information and referrals to appropriate Salvation Army programs and other community resources.
• Provide all forms of direct service to clients including, but not limited to intake/assessment, referrals, advocacy and the provision of material assistance such as food, clothing/furniture vouchers, personal hygiene items, and Operation Fuel assistance based upon guidelines, available resources, and policies and procedures of The Salvation Army.
• Refer clients seeking spiritual guidance to the Corps Officers.
• Refer clients to Pathway of Hope Case Manager as appropriate.

FOOD PANTRY ASSISTANCE

• Coordinate all aspects of the food pantry in accordance with established policies, including ordering food, ensuring that the appropriate paperwork is completed and maintained, and the submission of monthly statistics to Foodshare.
• Order all food and related items to adequately stock food pantry. Perform necessary errands to procure sundries and other foods as needed, including weekly trips to Food Share to purchase and pick up food.
• Receive all foods when delivered, check all deliveries for accuracy, and give food invoices to the Corps Officer(s).
• Store all foods, as scheduled, neatly upon delivery.

SEASONAL ASSISTANCE

• Assist with the promotion of as well as the application process of Corps’ summer activities, youth camper registration, senior camp registration, and VBS registration.
• Assist with the promotion of as well as the application and distribution process of the Holiday assistance programs including Adopt-a-Family, Angel Tree, and Holiday meals/food baskets.
• Transport children to and from Camp CONNRI in the summer as requested by the Corps Officer(s).

• An understanding of and passion for The Salvation Army’s mission.
• High school diploma or equivalent is required, associate or bachelor’s degree in social services or related field preferred.
• Minimum of two of years of work or volunteer experience in social services or related field required.
• Ability to communicate clearly both verbally and in writing.
• Ability to follow written and verbal instructions.
• Ability to organize responsibilities, multitask, and function independently.
• Ability to work in a fast-paced, ever-changing environment.
• Bilingual in English and Spanish preferred; proficient in spoken and written English.
• Demonstrate ability to engage with diverse populations.
• Demonstrate discretion, integrity, and confidentiality in dealing with all matters.
• Detail oriented with a keen attention to accuracy and confidentiality.
• Excellent time management skills.
• High energy level and solid work ethic, as well as the ability to respond to changing conditions while maintaining a pleasant demeanor.
• Knowledge of community resources is preferred
• Strong customer service skills.
• Works well in a team atmosphere.
• Working knowledge of Microsoft Office.
• Valid driver’s license and clean driving record required; ability to obtain and maintain driving privileges per Salvation Army Insurance standards.
• Must complete KeepSAfe Core training and Mandated Reporter within 30 days of being hired and KeepSAfe refresher trainings on an annual basis. Must also complete the Sexual Harassment Prevention training within six months of being hired.
• Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

Work Environment/Physical Demands:

Benefits of Working for The Salvation Army: Part-time employees who work at least 20 hours per week are eligible for voluntary term life insurance, short term disability coverage, supplemental insurance coverage options, employer-funded pension plan, and paid absence time.

The Salvation Army Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.